Potential Scam: Fault within Home

[Hasbulla]

Hello, 

A few months back some people claiming to be Virgin Media (No identification) asked to visit my parent's home as they had located a fault inside the home.. This week my parents received a call claiming to be Virgin Media, but no DPA was requested etc again stating that they need to visit as a fault had been identified within their home. 

Is there any way to check the legitimacy of this? I have tried to call but I cannot get through.

Many thanks Hasbulla x

[Anankha]

Did the caller leave a number? If so then you can check via this site on whether it was a genuine call:
https://who-called.co.uk

[Hasbulla]

My Dad didn’t take note of the number, rather annoyingly. 

ideally if someone could check the account I am sure we can find out if this was legit or not. 

Thanks for your reply though 🙌🏻

regards Hasbulla 

[Anankha]

Should there be a next time then he can save/write down the number & check it via that link.

[Hasbulla]

The last call on the landline was them, checked and it’s  mobile number. 

Making me think it’s a scam, hopefully a check of the account can confirm. 

[Anankha]

VM do use mobile numbers when working from home. Hopefully support can confirm if the number is genuine or not.

[Hasbulla]

Thanks 🙂

[Ilyas_Y]

Hi there ~Hasbulla, thanks for reaching out to us and a warm welcome to the Virgin Media Community Forums! 👋🏼

I'm sorry to hear about the potential fraud that has been going on with your parents home. 😞 
I will assist you on this and get this looked in to.

I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Hey there @Hasbulla, thanks for speaking with us today on the forums! 😇

I'm glad we have been able to assist and on the query brought forward regarding the visit not so long ago.
I'm happy to have given you re-assurance on the matter, as advised we're always here to assist whenever and wherever.

#TeamHasbulla 💸

Kind regards,
Ilyas.

[Hasbulla]

Spot on Ilyas! 

thanks for your help, hope I didn’t upset anyone posting on here, was a struggle getting though on the phone but I knew the award winning social media team would sort it out! 🙌🏻