on 10-03-2023 11:52
Hello,
A few months back some people claiming to be Virgin Media (No identification) asked to visit my parent's home as they had located a fault inside the home.. This week my parents received a call claiming to be Virgin Media, but no DPA was requested etc again stating that they need to visit as a fault had been identified within their home.
Is there any way to check the legitimacy of this? I have tried to call but I cannot get through.
Many thanks Hasbulla x
on 10-03-2023 20:01
Did the caller leave a number? If so then you can check via this site on whether it was a genuine call:
https://who-called.co.uk
on 11-03-2023 08:49
My Dad didn’t take note of the number, rather annoyingly.
ideally if someone could check the account I am sure we can find out if this was legit or not.
Thanks for your reply though 🙌🏻
regards Hasbulla
on 11-03-2023 19:20
on 11-03-2023 19:43
The last call on the landline was them, checked and it’s mobile number.
Making me think it’s a scam, hopefully a check of the account can confirm.
on 11-03-2023 19:54
on 11-03-2023 19:56
Thanks 🙂
on 13-03-2023 13:20
Hi there ~Hasbulla, thanks for reaching out to us and a warm welcome to the Virgin Media Community Forums! 👋🏼
I'm sorry to hear about the potential fraud that has been going on with your parents home. 😞
I will assist you on this and get this looked in to.
I will send a private message - watch out for the purple envelope inviting you in.
Kind regards,
Ilyas.
on 15-03-2023 17:53
Hey there @Hasbulla, thanks for speaking with us today on the forums! 😇
I'm glad we have been able to assist and on the query brought forward regarding the visit not so long ago.
I'm happy to have given you re-assurance on the matter, as advised we're always here to assist whenever and wherever.
#TeamHasbulla 💸
Kind regards,
Ilyas.
on 15-03-2023 18:24
Spot on Ilyas!
thanks for your help, hope I didn’t upset anyone posting on here, was a struggle getting though on the phone but I knew the award winning social media team would sort it out! 🙌🏻