I recently signed up for your services a couple of days ago (I am moving home). Received the contract info but no welcome email yet. Was actually planning on calling today after work when co-incidentally I received a call from what I recognised as a VM number, saying there was an issue with my order due to the previous occupant's registration at that address not expiring till after my move in date (and I do remember that being mentioned when signing up online, without it going into specifics). So fine agreed to go through re-setting up my order over the phone, although in the process ended up being re-asked for a lot of the info I gave when signing up online, including bank account & sort code for the direct debit, although they did know my name, email address and the address of the property I will be moving into.
Was a bit of a blur but afterwards started reading things about phone number spoofing and other posts on here and worried I may have fallen for an elaborate scam, hopefully I'm over-worrying but thought it worthwhile to check.
I was wondering if anyone has had anything similar, or if any staff here would even have the ability to verify whether I was indeed called by you genuinely? Can send details by PM (although I did enter my real name and email address used for registration when signing up here).
