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Possible Scam call

On our wavelength

i have received at least 4 calls from 08001836416 claiming to be from Virgin Media, they always say it's a follow-up call after my O2 volt upgrade and then it gets cut off.


is this number legit or spoofed?


Forum Team
Forum Team

Hi @shadowwraith thanks for your post here in the Community although I'm sorry to hear of your concerns.

This is a genuine Virgin Media number from our Marketing Team to check how things are going for you.

Do you have any further questions or require any further assistance after knowing this info now? 

Many thanks


if it's a genuine number, why do they hang up mid sentence or before it gets through to a person?

just had another call from them, no answer just silence and then they hung-up.

This is getting beyond a joke, if they are part of VM's marketing dept, tell them to stop this constant harassment.

Very Insightful Person
Very Insightful Person

It’s probably a carousel dealer. This is used by companies to dial a list of numbers in turn and when someone answers the call is passed to a call handler. When there are no call handlers available, you the receiver of the call, just get nothing.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Very Insightful Person
Very Insightful Person

@Tudor You should edit your typo 'dealer' before the 30 minute edit window closes.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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I can appreciate that must be very frustrating @shadowwraith

If you do not want to receive these calls, it may be worth updating your marketing preferences via your online account. 

If there's any further problems, let us know. 


Forum Team

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