on 23-06-2022 13:22
i have received at least 4 calls from 08001836416 claiming to be from Virgin Media, they always say it's a follow-up call after my O2 volt upgrade and then it gets cut off.
is this number legit or spoofed?
on 23-06-2022 15:35
Hi @shadowwraith thanks for your post here in the Community although I'm sorry to hear of your concerns.
This is a genuine Virgin Media number from our Marketing Team to check how things are going for you.
Do you have any further questions or require any further assistance after knowing this info now?
on 24-06-2022 03:51
if it's a genuine number, why do they hang up mid sentence or before it gets through to a person?
on 24-06-2022 20:46
on 24-06-2022 22:41
It’s probably a carousel dealer. This is used by companies to dial a list of numbers in turn and when someone answers the call is passed to a call handler. When there are no call handlers available, you the receiver of the call, just get nothing.
on 24-06-2022 22:50
@Tudor You should edit your typo 'dealer' before the 30 minute edit window closes.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 26-06-2022 09:53
I can appreciate that must be very frustrating @shadowwraith
If you do not want to receive these calls, it may be worth updating your marketing preferences via your online account.
If there's any further problems, let us know.
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