Pop up shows whenever I sign into WiFi

[Cameron8534]

This shows whenever I attempt to sign into my WiFi, the router itself is green and has a flashing green light. Is this an attack or is this legit?

[-tony-]

i assume its a hub3 - it means you are not connected to VM's network - the green lights confirm that - is this a new [self] install if so you need a tech to sort it - if you have had working BB then its a fault - it may clear or may need reporting - check the service status page and also here there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level

[Natalie_L]

Hi Cameron8534

Welcome to the Community and thank you for posting. 

I am sorry to hear you are experiencing issues with the service. 

Can you please confirm if you are having the same problem today? 

Unfortunately, I have been unable to locate your account via the community details so can you also please confirm if you have been able to check the service status page here?

Let us know 🙂