on 29-05-2022 14:13
I run Tai Chi classes in the Hartlepool area and have built and I am hosting a website for our group. I have secured the website with SSL and for some reason when I am connected to my or my father's virgin connection the website is being blocked. Who do I ask for it to be whitelisted?
It is shentaichiacademy.co.uk and also aliased to www.shentaichiacademy.co.uk
I am a professional web developer and work for a local creative company.
on 29-05-2022 15:50
As far as I can see the website is not being blocked by Virgin Media:
What error message are you seeing?
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29-05-2022 15:54 - edited 29-05-2022 15:55
Hi @criptopus and @用心棒
I tried accessing your site using my VM residentiial connection and was unable to connect.
I don't use websafe so that didn't prevent the access.
Using Chrome I see the emssage www.shentaichiacademy.co.uk redirected you too many times.
traceroute on my PC appeared to work OK
Tracing route to cpc95882-hart11-2-0-cust249.11-3.cable.virginm.net [82.24.160.250]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 8 ms 7 ms 8 ms midd-core-2a-xe-103-0.network.virginmedia.net [62.254.64.221]
4 9 ms 8 ms 10 ms hart-cmts-11-pc1-650.network.virginmedia.net [62.252.68.170]
5 18 ms 22 ms 19 ms cpc95882-hart11-2-0-cust249.11-3.cable.virginm.net [82.24.160.250]
Trace complete.
Using https://who.is/tools/ showed no problems.
https://whois.domaintools.com/shentaichiacademy.co.uk however shows a 500 Can't connect to 82.24.160.250:80 (connect: timeout)
The site loads fine using my vodafone (VM) mobile connection
29-05-2022 15:56 - edited 29-05-2022 15:59
@criptopus wrote:It is shentaichiacademy.co.uk and also aliased to www.shentaichiacademy.co.uk
Just to confirm what @用心棒 has posted, not blocked for me either even with Child Safe turned on.
Coenoby
Edited to add, that was using both Firefox and Chrome.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 29-05-2022 16:03
Might it be a local VM issue?
I'm based in Teesside, the same area as the website in question
on 29-05-2022 19:49
Works fine from my VM connection in London, using 1.1.1.2/1.0.0.2 as DNS.
on 31-05-2022 08:39
Hello criptopus, thank for you reaching and a warm welcome the community. I am sorry to hear that you cannot access this website.
We wouldn't block any websites at all unless we are stated to by the government or police.
I have also just tried this using a Virgin residential connection and it loaded perfectly fine for and I can navigate around the website no issues at all.
Are you using anything such as virus protection, pop up blocked etc?
Have you also tried accessing it on a different device / browser whilst connected to the WIFI? Thanks
Matt - Forum Team
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