15-09-2021 19:37 - edited 15-09-2021 19:38
|
15-09-2021 20:23 - edited 15-09-2021 20:24
Unfortunately, this does actually appear to be a (real) 'thing'!
on 15-09-2021 23:05
Unfortunately it’s real, but one thing that does make it look like phishing is the reference to 5G, a mobile phone technology, when it should really be the 5Ghz WiFi band. You would think that at least they could get technical details correct.
on 16-09-2021 00:07
I got this earlier. I had switched 5Ghz off as all the devices in the house are 2.4Ghz.
on 17-09-2021 08:32
Hi Testpilot,
Thanks for your post and we appreciate your concern on whether this is a spam email.
I can confirm it is a genuine email sent to those customers who are not using the recommended WiFi settings on the hub. You are more than entitled to carry on using your own personal settings if you want though.
If you're having an issues with your WiFi then these links may help:
Wi-Fi hints and tips
Wi-Fi troubleshooting
You can also pop a post back here in the community for help and support.
Thanks,