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Dazpet0161
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Phishing or not ?

Hi All,

I recieved an email from virgin media on saturday (internet-security@virginmedia.com) saying a not for profit security company virgin media work with has detected a AZORult on one of my devices on my network.

There was no mention of loging in or any attempt to harvest details just advice on what to do, so i run windows defender and malwarebytes on all my devices and nothing shown up ? So i contacted virgin media by phone and spoke to a chap who sounded indian and he insisted the email was a spoof and not from virgin media.

So i had a look on this forum and seen a thread that lead to a genuine message from virgin media nearly identical to my email, https://www.virginmedia.com/help/malware-alert 

So i phoned virgin media back i think i spoke to the same chap who insisted the email is not from virgin media.

Could anyone help me shed light on this, I've reported the email to virgin medias phishing email but dont know if they reply or not.

Regards, Daz.

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MissPasko
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Re: Phishing or not ?

Can you post the header of the email here, redacting your email address?


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Very Insightful Person
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Re: Phishing or not ?

Have you received any emails with attachments or downloaded a Google update recently?
Open task manager & see if there’s an entry named sAMsUNg, if so then you’re infected.

Try running these programs:
MBAM free: https://www.malwarebytes.com/mwb-download/
Eset online scanner: http://www.eset.com/us/online-scanner/
Adwcleaner: https://www.malwarebytes.com/adwcleaner/

If these find one or more infections but do not fully remove them it will be wise to register with a malware removal site to receive dedicated malware removal instructions, an expert will remain with you throughout the process until confirmation that your PC is 100% clean.
Malwarebytes virus/malware removal forum:
https://forums.malwarebytes.com/forum/7-windows-malware-removal-help-support/
Bleeping computer malware/virus removal forum:
https://www.bleepingcomputer.com/forums/forum22.html

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Dazpet0161
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Re: Phishing or not ?

Hi, Thanks for replying, this is now resolved, i recieved a letter from virgin media with the same malware warning so it was a genuine alert even though the telephone operator said it wasnt.

My son had been hiding and deleting the threats that the antivirus was finding so i wouldnt stop him downloading his computer game stuff!! Anyway i fresh installed windows and wiped the computer and give the boy a stern warning about the dangers of the internet ! Thanks.