Hi, I have gave my internet password to my neighbour and I'm seeing lots of unknown devices connected to my internet and its slowing my internet connection badly, I have the virgin media app and can see all devices connected, but in the app I'm supposed to be able to pause whatever devices connected as I please but when I try to pause a device it's not pausing? Its taking me to my wifi settings? As if I'm to switch off my actual wifi? And I've tried several times and still not able to pause? Anyone help?