Password reset problem

[Looby2]

Hi, I am unable to reset my password despite using the correct details for email address. Any help would be appreciated. Thanks

[Vikki_M]

Hi @Looby2

Welcome to the Virgin Media community.

I am sorry to hear you are having some issues with your password reset.

Could you confirm which password you are having issues with please? for example your My Virgin Media account or your email account log in?

Also, could you please let me know if you're still an active broadband customer of ours please?

[Looby2]

It’s my Virgin Media account for my phone. No I don’t have an active broadband account anymore . Thanks 

[Lee_R]

Thanks for getting back to us @Looby2

When you say phone, do you mean landline or mobile?

Regards

Lee_R