Password reset help

[louiseag]

Hello,

I am not receiving my password reset email - I have tried to send it multiple times. This is for my Virgin Media - I need to reset my password for my Virgin Media Mobile account. How can I reset my password if I am not receiving the email? It is not in junk.

Many thanks,

Louise

[Ilyas_Y]

Hey @louiseag Thanks for reaching out to us on the Virgin Media forums. 👋🏽

I'm sorry to hear about the issues with the service you're experiencing. 😢
I will assist you on this and look in to this for you.

I will send a private message.

Kind regards,
Ilyas.