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Password required to enter into private conversation

mikepfox40
Joining in

on ‎11-10-2021 09:45

I posted a question on one of the Boards. An adviser came back and asked me for my VM account number, full name, whether I am the account holder, and certain numbers from my password.  I gave these but he said the password info was wrong.  I am not clear which password he means - I used my Virgin Media account password. Does he mean this, or does he mean my Virgin Media community password? I can't get a straight, clear answer from him. 

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Graham_A
Very Insightful Person
Very Insightful Person

on ‎11-10-2021 11:15

He is asking for characters from your customer verification passphrase that would been chosen by you when the Virgin Media account was set up. This should be printed on your welcome letter.  Some people refer to it as your memorable word.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Hayley_S
Forum Team (Retired)
Forum Team (Retired)

on ‎12-10-2021 11:20

Hello @mikepfox40,

 

Welcome back! Thanks for posting.

 

I can see that @Graham_A has given you the correct answer, has this helped you?

 

What help was you needing from the webchat agent?

 

Many thanks,

Hayley
Forum Team



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