Password Reset Issue

[Adam_Edwards]

I am trying to login into my virgin account and because I cannot remember my password I have tried several times now to use the “reset password” page and it keeps coming up with an error and won’t let me do it. 

could somebody help with this

error code: DEF01

[stevem999]

Was just coming on here to post the exact same issue and error message. 

[David_Bn]

Good Afternoon @Adam_Edwards, and a very warm welcome to you!

Sorry to hear of the issues you've been experiencing with the self-care account

I'd be happy to look into this for you, check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn