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Parent Safe

sallyh80
Joining in

on ‎05-02-2023 13:13

Hi, not sure where to put this.

I have turned off safe search/parental controls. It is turned off in the settings in my virgin account. However, it is still blocking sites. Can anyone help?

Thanks.

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3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

on ‎05-02-2023 14:03

Try setting the DNS on you device manually, and use Google's DNS servers as a test.  They are 8.8.8.8 and 8.8.4.4

If the sites are still blocked, then the fault is not with VM.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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sallyh80
Joining in
In response to Adduxi

on ‎05-02-2023 14:20

I will try when I get home.

The issue is Virgin though, if I try to go onto a site it comes up with the virgin splash page thst states the site is blocked due to the parental controls on, yet when I go into the account the controls are turned off.

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John_GS
Forum Team
Forum Team
In response to sallyh80

on ‎06-02-2023 15:20

Hi sallyh80

Thanks for posting and welcome to the community

Were you able to try a different DNS as per Adduxi (thank you as always)

Best

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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