Menu
Reply
  • 12
  • 0
  • 1
Pamdor
Tuning in
1,447 Views
Message 1 of 10
Flag for a moderator

Nuisance Calls From Virgin Media

Hi I'm getting frequent nuisance calls on my ex directory virgin media land line from Virgin media. Any advice how to stop?

Regards

  • 3.61K
  • 213
  • 1.02K
Sololobo
Community elder
2,162 Views
Message 2 of 10
Flag for a moderator
Helpful Answer

Re: Nuisance Calls From Virgin Media

There is the option to send Virgin Media a Section 11 DPA Notice which gives you the right to make a request to an organisation to stop processing your data for the purposes of direct marketing.

If you send this notice to an organisation it means they must stop, or not begin, sending you marketing material or contacting you for marketing purposes.

You need to give the organisation enough information to identify you. This may be your full name, address, email address or other information, such as your account number. Your notice needs to be in writing, an email is acceptable for this purpose.

Your letter should be sent to Virgin Media's Data Protection Officer at 

MEDIA HOUSE 
BARTLEY WOOD BUSINESS PARK 
HOOK 
HAMPSHIRE 
RG27 9UP

 

TEMPLATE LETTER

 

[Your full name]

[Your full address]

[Today's date]

Data Controller / Company Secretary

[Organisation's full address]

Dear Sir or Madam,

Notice under the Data Protection Act 1998 not to use my personal information for direct marketing

I, [your full name] of [your full address] require you to [stop / not to begin] processing personal information relating to me for direct marketing as soon as possible and in any event within 28 days of the date of this [letter / e-mail].

If you do not normally handle these requests for your organisation, please pass this [letter / e-mail] to your Data Protection Officer or the person who does.

Please note that if you do not comply with this notice, I can apply to the court for an order against you under Section 11 of the Data Protection Act.

Yours faithfully,

[Your name]

 

In normal circumstances you should expect them to stop contacting you by email within 28 days of receiving your notice, and post to stop within two months. Telephone contact should also stop within this time period.




It's What I Do.
I Drink and I
Remember Things.
  • 12
  • 0
  • 1
Pamdor
Tuning in
1,428 Views
Message 3 of 10
Flag for a moderator

Re: Nuisance Calls From Virgin Media

Hi Sololobo, your detailed response is much appreciated. I'll give it a try.... regards

0 Kudos
Reply
  • 3.28K
  • 57
  • 392
Buffer6
Wise owl
2,127 Views
Message 4 of 10
Flag for a moderator
Helpful Answer

Re: Nuisance Calls From Virgin Media

Ask the forum staff to opt you out of marketing.

Register with TPS  http://www.tpsonline.org.uk/tps/index.html

0 Kudos
Reply
  • 12
  • 0
  • 1
Pamdor
Tuning in
1,391 Views
Message 5 of 10
Flag for a moderator

Re: Nuisance Calls From Virgin Media

Hi Buffer6, thanks for responding, I've registered for this service. 

Thanks again

0 Kudos
Reply
  • 3.28K
  • 57
  • 392
Buffer6
Wise owl
2,078 Views
Message 6 of 10
Flag for a moderator
Helpful Answer

Re: Nuisance Calls From Virgin Media

0 Kudos
Reply
  • 3.61K
  • 213
  • 1.02K
Sololobo
Community elder
2,052 Views
Message 7 of 10
Flag for a moderator
Helpful Answer

Re: Nuisance Calls From Virgin Media


Buffer6 wrote:

Ask the forum staff to opt you out of marketing.

Register with TPS  http://www.tpsonline.org.uk/tps/index.html

and

Another way to opt out of VM mail marketing 

https://keepup.virginmedia.com/optout?buspart=uk_soc_b_na_selfcare_optout


While these options are available, please be aware they are requests to opt out of direct marketing.

A Section 11 DPA Notice is an instruction and is enforceable in law.




It's What I Do.
I Drink and I
Remember Things.
0 Kudos
Reply
  • 23.77K
  • 915
  • 1.74K
Forum Team
Forum Team
1,940 Views
Message 8 of 10
Flag for a moderator
Helpful Answer

Re: Nuisance Calls From Virgin Media

Hi Pamdor, 

 

Thanks for your post and apologies to hear you are receiving unwanted calls from us. 

 

I've gone into your account and changed your marketing preferences to No Contact so this will stop any calls you are getting from us. It will also stop any emails, addressed marketing and texts from us too.

 

It can take up to 6 weeks for things to completely stop but you should see it reduce as time goes on. 

 

If you have any further issues, come back and let me know.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 5
  • 0
  • 0
Curly2girl
Tuning in
980 Views
Message 9 of 10
Flag for a moderator

Re: Nuisance Calls From Virgin Media

kath

 

can you change my marketing preferences to no contact thanks

0 Kudos
Reply
  • 10.51K
  • 490
  • 1.65K
Forum Team
Forum Team
845 Views
Message 10 of 10
Flag for a moderator

Re: Nuisance Calls From Virgin Media

Hi Curly2girl

Thanks for getting in touch Smiley Happy

In order to update this we need to just confirm some details with you,

Can you pop back to me on a PM with the following and we can look at this for you.

  • Your name
  • The full address
  • If you are the account holder

To PM* me, simply:

  • Click on my forum PM link Karen_A

Many thanks

 

* For other forum users reading this, please only PM me if I have asked you to first.

 


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply