on 11-11-2021 13:07
Have logged into my account and get someone else’s name “ JACKIE” as if signed in.
Go to click on it and it comes up
Have gone in and changed contact email address and password but still it comes up when I log in!
on 11-11-2021 13:24
I’m having exactly the same problem. Like you I have also changed login details to no avail!,
on 11-11-2021 13:29
A similar issue was raised last week here VM don't take security seriously, by @JPL8; issue has been flagged to the forum team, be aware it can take them a few hours / days to respond.
on 11-11-2021 13:33
Thanks for your post on our Community Forums @paris,
I'd be happy to take a closer look into this for you, check out the purple envelope in the top right hand corner for a private message from me
Kindest regards,
David_Bn
on 11-11-2021 13:36
Are you also seeing the name "Jackie" appearing as the original poster, and in the same fashion as the link highlighted in the thread?
Kindest regards,
David_Bn
11-11-2021 13:50 - edited 11-11-2021 14:08
I can confirm that's exactly the same issue I'm having. I reported the issue in to VM 12 days ago, first by WhatsApp and phone and on this forum. So far it's been dismissed by three different VM staff as a "glitch". One even called me "Jackie"!
No one can at VM can give me answer, either. Hopefully the more people that report this in to VM will force them to take this seriously. Right now, I have no idea how secure my account is. I've reported them to the Information Commissioner's Office.
Thanks to 用心棒 for copying me in to this. Seems incredible that the people I'm paying to take care of my account are unhelpful and disengaged, whilst the unpaid community volunteers are helpful and proactive.
11-11-2021 14:51 - edited 11-11-2021 14:51
@JPL8 wrote:
⋮
Thanks to 用心棒 for copying me in to this. Seems incredible that the people I'm paying to take care of my account are unhelpful and disengaged, whilst the unpaid community volunteers are helpful and proactive.
IMHO it is unfortunate that the good work by the forum team earlier in raising a ticket for this issue has been let down by its processing elsewhere.
on 11-11-2021 15:28
The forum team didn't raise the ticket. It was raised at some point during 6 hours of wrangling with VM support on WhatsApp and telephone last Sunday evening and Monday morning.
I posted about it here because the promised 3-5 day resolution and follow-up call never happened.
on 11-11-2021 15:33
My mistake; thanks for explaining.
on 11-11-2021 18:55
Sorry for the delay in responding. Yes ‘Jackie’ in exactly the same position.
Kind Regards
ptr21