on 31-03-2022 09:11
Hi
my website actionfit******rwich.co.uk is currently being block by VM. This started yesterday.
[MOD EDIT: Hyperlink removed]
please can you help.
on 31-03-2022 09:20
Not showing as blocked here
which does usually match VM (and other ISP) blocks
Also not showing any issues via a safety checking website.
What error message are you getting during the block can you post the message or screenshot?
on 31-03-2022 10:03
@jacksc5 Just tried to access your site and Malwarebytes blocked it as a compromised site.
From my Malwarebytes log:
"-Website Data-
Category: Compromised
Domain: www.actionf***essnorwich.co.uk
IP Address: 92.***.*.203"
I have added the asterisks above.
You need to check the security of your site and clean it up if necessary.
______________________
Scott
My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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on 31-03-2022 10:20
@jacksc5 The Malwarebytes block might be a false positive as none of the other online checks I have run on your site are picking up anything.
I can see no evidence that it is being blocked by VM, why do you think VM are blocking the site? As @goslow says an error message would be helpful.
______________________
Scott
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on 31-03-2022 10:23
Nothing showing at all on this site either when I checked
https://www.ssltrust.co.uk/ssl-tools/website-security-check
which usually flags up something of some kind when VM has a block in place
on 31-03-2022 11:35
Hi,
Thanks everyone. Here is a screenshot.
only clients on virgin have had this issue.
on 31-03-2022 11:44
Ask them to use the prefix https:// rather than http:// or no prefix and try again.
on 31-03-2022 11:46
@jacksc5 wrote:
Hi,
Thanks everyone. Here is a screenshot.
only clients on virgin have had this issue.
That screen shot is a Chrome issue, it doesn't think the site is using a secure SSL connection. Nothing to do with VM they don't control Chrome on your PC or the SSL certificate on the web site. When I access the site via the Opera browser it shows a valid SSL certificate and says the site is secure.
P.S. I removed your duplicate post, you have to be patient and wait for images to be approved by Mods or VIPs.
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Scott
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on 31-03-2022 11:53
Thanks it does the same on safari. But if I access using 5G it opens on all browsers.
on 31-03-2022 11:57
@goslow wrote:Ask them to use the prefix https:// rather than http:// or no prefix and try again.
@goslow I just tried http:// and no prefix and it goes to the secure site for me in Chrome (if I tell Malwarebytes to allow it) so that isn't the issue.
______________________
Scott
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