Manage router

[FTR-Prezzie]

Hello everyone I don't know if anyone can help me but I am trying to change the password on my router to one that I want  when I try to manage the router from either my phone or laptop it will ask me for a password. I have the password on the red card that has the password (and I know it's correct because I just reconnected to the router) but when I type it into the password section it is saying password is wrong. Now like I say I know the password I have is correct because I have connected my Xbox and phone to it lately but for some reason it keeps saying password is wrong when I manage the router. Can anyone give me any assistance please. Thank you

[jb66]

The router password isn't your WiFi password, you can find it printed under your router

[FTR-Prezzie]

Thanks for the reply but the password on the bottom of the router is the same as the one on the red card and the same password I am using to connect to devices. 

[newapollo]

Hi @FTR-Prezzie 

There are two passwords printed on the hub - the wiifi password and the settings password.

To access the web interface yuo need to use the Settings password.

[goslow · Accepted solution]

As per image here

https://community.virginmedia.com/t5/image/serverpage/image-id/192520i3C770918885BE4D1?v=v2

[用心棒]

During initial setup user is prompted to change Hub 5's default password; this may explain why the password listed on base is not working. To restore the Hub's default settings perform a factory reset, see  How Do I Reset Or Reboot Hub | Virgin Media Help

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[Ilyas_Y]

Hey there @FTR-Prezzie, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the password on the router.
May I ask if you are inputting the security admin key when you are attempting to sign in to the Hub manager?
Let us know.

Kind regards,
Ilyas.

[FTR-Prezzie]

Thank you for the reply I have managed to sort it out. I didn't realise that to manage the router the password to get in was different to the actually password you use to connect to the router. When a kind person in here told me about the settings password that is when I got in. Thank you

[FTR-Prezzie]

Thank you very much very grateful that you took the time to reply thank you and have a great day. As soon as I realized I was using the wrong password to get in and used the settings password I was able to access it. Thank you again and have a great day

[Ilyas_Y]

Hey @FTR-Prezzie, thanks for the reply on the forums!

I'm glad to hear that the issue has been resoled now 🙂
As always - we're here if you need any assistance, feel free to reach out to us.

Kind regards,
Ilyas.