As others have pointed out it may be legitimate, but you still need to be cautious as incoming call numbers can easily be spoofed.
All VM customers should have an account verification passphrase attached to their account. This is different to the account password and is sometimes referred to by staff as a telephone password. You will only be asked for three characters from it.
If you didn't initiate the text support exchange then treat it as suspicious.
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GrahamI'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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