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TangoChicken
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Message 1 of 22
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Is 0800 183 6411 a genuine Virgin support number?

For peace of mind I'd like it confirmed that 0800 183 6411 is a genuine number for Virgin support / sales. Thank you!

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Tudor
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Message 2 of 22
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Re: Is 0800 183 6411 a genuine Virgin support number?

Could be, but you can not rely on caller Id to verify the identity of who is calling you. If can easily be spoofed, just look at the number of people whose bank accounts have been compromised because they relied on caller Id.


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Forum Team
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Message 3 of 22
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Re: Is 0800 183 6411 a genuine Virgin support number?

Hi TangoChicken, 

 

Thank you for your post and welcome to our community forums 🙂

 

I'm sorry for the delay in getting back to you, this does appear to be one of our sales numbers yes. 

 

If you do need to contact the sales team for any reason you can reach them on 0800 183 1234.

 

Many thanks,

 

ALEX_RM 

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HighOnFire
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Message 4 of 22
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Re: Is 0800 183 6411 a genuine Virgin support number?

Been getting calls from this number too. No need for them to call either since I opted out of marketing communications. The number is now blocked. 😉
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GG2
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Message 5 of 22
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Re: Is 0800 183 6411 a genuine Virgin support number?

Same situation. Call was made to my mobile phone which isnt provided by Virgin and Virgin has no business calling for marketing communciations, like HoF I opted out.

Virgin should be a brand that you can trust.
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GG2
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Message 6 of 22
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Re: Is 0800 183 6411 a genuine Virgin support number?

ETA, number is now blocked.
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nevillestyke
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Message 7 of 22
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Re: Is 0800 183 6411 a genuine Virgin support number?

I've had a couple of calls from this number, which is annoying as I don't have a smart phone and cannot block the number. Please, Virgin, no more calls!

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coenoby
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Message 8 of 22
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Re: Is 0800 183 6411 a genuine Virgin support number?


@nevillestyke wrote:

 Please, Virgin, no more calls!


Using this link you can set the privacy settings in your 'My Virgin Media' account to 'No' for text, email & phone. Virgin-TV-Go-updating-your-marketing-preferences

Of course if you have already set your preference to 'No' but you are still getting marketing calls from VM then you have every right to complain. All I can say is that It worked for me.Smiley Very Happy

By the way although the link says 'TV Go', once you get into it you'll see it also covers Broadband, TV and Phone customers as well as Virgin Mobile customers.

Coenoby

*******************************
I am just another Virgin Media customer.
If someone posts a useful reply you can say thanks by clicking on the thumbs up sign in their post.
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Jsward007
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Message 9 of 22
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Re: Is 0800 183 6411 a genuine Virgin support number?

Hi I just joined this forums as a user just to let you know I have been called by this number today, when i had not heard my phone.

I think this must be a genuine Virgin number as I got a letter a few days ago saying they were going to call me about mobile phone offers in a few days. As it was a sales call they were phoning me up on, it looks like Virgin are using their sales line to do the sales call they promised. They did not use the normal way to contact me, as they were trying to sell me new deals as a Virgin customer.

Still good to ban the number as it means you will never here from Virgin about new offers via your mobile phone which you do not want if your happy with your services. 

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Jsward007
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Message 10 of 22
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Re: Is 0800 183 6411 a genuine Virgin support number?

Oh just for your info, I am presuming it was Virgin that called as I Googled the number to see who it was and this thread was asking if it was a genuine virgin number so am presuming its them calling as they said they would regarding selling me new a new phone deal. I do not usually get calls outside my contact list, and Virgin had promised to call so cant think of it being anyone else. Just For your info 🙂
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