I just got the following IM from a user, on the V6 forum board:
Looking at his user profile, he only has ONE post???
Is this a genuine request for information (I haven't yet responded)?!
(apologies for the unecessary spacing - its creating additional spacing when I hit the 'Post' button????)
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@James_W wrote:Yes, it’s one of our colleagues working with us to collect data bout a fault you’ve experienced.The little Virgin Media infinity logo by the username, and the Staff rank are only given out to approved members of staff.
...ok perfect - appreciate the clarity.