Menu
Reply
  • 979
  • 46
  • 87
Forum Team (Retired) Tom_S
Forum Team (Retired)
192 Views
Message 11 of 16
Flag for a moderator

Re: Identity fraud

Thank you for the update,

 

Did she confirm there was still an outstanding balance on the account? Unfortunately when it comes to the collections process it can take a few days for updates.

As a form has been raised regarding this today it can take up to 48 hours for a response from the team. If you've not received a response within 48 hours let us know and we will be able to take a look at it for you.

 

Thanks

Tom_S

0 Kudos
Reply
  • 6
  • 2
  • 1
Catherineb
Tuning in
189 Views
Message 12 of 16
Flag for a moderator

Re: Identity fraud

Ol that’s great I will do

0 Kudos
Reply
  • 6
  • 2
  • 1
Catherineb
Tuning in
154 Views
Message 13 of 16
Flag for a moderator

Re: Identity fraud

Hi Tom

48 hours have passed and no response from anyone at Virgin as has been the case every time apart from the the threatening letters.

i would appreciate it if you could look not my case as my last hope !

thanks

0 Kudos
Reply
  • 6
  • 2
  • 1
Catherineb
Tuning in
149 Views
Message 14 of 16
Flag for a moderator
Helpful Answer

Re: Identity fraud

Hi Richie,

i had a similar experience with Virgin customer service and fraud team. It went on for months with the same lack of response. Finally my husband emailed the CEO direct who resolved the matter immediately. I suggest you bypass the system and do the same 

Highlighted
  • 6
  • 2
  • 1
Catherineb
Tuning in
145 Views
Message 15 of 16
Flag for a moderator
Helpful Answer

Re: Identity fraud

Hi tom,

Just to update. My husband has returned home and informed me he contacted the CEO office directly who have resolved the matter. 

Thanks for your help

0 Kudos
Reply
  • 817
  • 48
  • 58
Forum Team
Forum Team
138 Views
Message 16 of 16
Flag for a moderator

Re: Identity fraud

Thanks for letting us know this has now been resolved Catherineb.

 

That's great to hear Smiley Happy

0 Kudos
Reply