i have rang virgin media and they said it was goin to be dealt with by the fraud team as yet ive heard nothing and the issue needs rectifying asap an accountwas set up in my daughters name but using a different adress and phone number due to the bills not being paid my daughter has bad credit which came to light she applied for finance on a car i was tolf it would be dealt with asap but hsve heard nothing more
Thanks for confirming the details I needed in a PM
It looks like the Fraud team dealt with this last month.
If this is still on your daughters credit file if you can please log this as a dispute with her credit file companies and also email the following address for Virgin Medias credit file team to log this with them on her behalf.
The address is firstname.lastname@example.org
That team liaise with the credit file companies and between them they should have this updated within the next 28 days.
Back in December I was sent a direct debit mandate for a virgin phone I didn’t request. The same day I received details of a new bank account I didn’t set up. It was clear someone had stolen my identity. I contacted the bank and they resolved the matter immediately, allowing me to liaise with their fraud department personally for my peace of mind. They put a note on my CIFAS account to show I was a victim in this instance.
However Virgin’s reaction to this crime has been far from satisfactory. Despite numerous phone calls and forms sent to their fraud department with promises they would contact me within 24 hours I have yet to resolve the situation, only today nearly 2 months later I have received a letter threatening me with their debt collectors. Nobody who I speak to has the capacity to resolve the situation; they are full of excuses and say I can’t speak to any of the relevant departments personally; they have to send a form!!! I feel hugely let down and at my wits end! What do I do now.. go to the newspapers, a solicitor. Someone please help
i have been advised that the handset has been written off but the airtime people are sending me letters threatening with the debt collectors.
Each time the people manning the phones have told me that they can only raise a form with the fraud team. So far 4 forms ya e been raised without any communication back. After speaking to a lady today she tried to ring them directly but got no reply. She said she would speak to her supervisor who was in a meeting and send yet another form. I said I hope they reply within 5 days before you send the debt collectors round