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[IMPORTANT] Virgin Media Alert: Your device may have a malware infection

Scottr2
Joining in

So I received an email today stating that We’ve been notified by a third party that malicious traffic has been detected coming from a device using your internet connection.

I have scanned all my devices for malware with none found. 

My router has also decided to go offline for 10-15 minutes each night for the past week (maybe not related)

I have followed all the steps in the email, but if the router going down issue is related then I am worried as the router last went down tonight after completing all the scans. 

Any help? 

10 REPLIES 10

Zak_M
Forum Team (Retired)
Forum Team (Retired)

Thank you for coming back to me.

 

The link was sent from Katie on Saturday at 4 o'clock.  No problem this is the link.

 

Kind regards,

Zak_M