I've been sent an email about DOS and have no Idea what to do

[Barwench10]

I've received an email about DOS activity on my BroadBand and have no idea what to do

[DebandKev]

We have received the same email too! Any news Virginmedia as it obviously has not been resolved and we are worried we maybe held to account.

[Leapyleo]

I've received this email today.  Have accessed the router and nothing untoward.  No malware on devices. 

[AAL1]

Hi - same here. We just received a letter today saying the attack happened on the 11th of March - ran all checks and looked at router and all looks good. Not sure what to do from here?

[Jen_Y]

I've flagged this for the team to look into. Once we hear back from them we'll let you know. 

Jen_Y

[AAL1]

Thanks 

[Lisa_CC]

Hi @AAL1 @Leapyleo @DebandKev @local_user_ed @Doctorfrank 

Thank you for your patience whilst waiting for us to get clarification on these email/letter notifications. Our Back Office Team has recently analysed the data to ensure that it’s correct and notifications have been turned back on. However the system seems to have triggered a few cases to be actioned for older dates but this has been resolved now. Please only take action on any email/letter received that states the date of detection from the 18^th April and onwards and disregard anything older than this date.

We're sorry for any alarm we may have caused and let us know if you have anymore problems.

Thanks,

Lisa

[CannyAye]

I've just received a similar email. I've checked settings and devices. Are erroneous alerts still being sent by VM? 

[rsg444]

I've received an DoS participation email. Checked all my devices and settings on the Hub3 - all seem OK. I did have an eero connected that kept dropping out, maybe it was that?