on 15-08-2022 10:32
Put questions on forum as landline seems to need a repair. Responding message asking detailed security questions including payment details and bank sort code. Id ideally like to verify who is contacting me. Any ideas..
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on 15-08-2022 10:36
The sender (probably Martin in your case) will have the VM infinity logo prefixed to their name. Only forum team members who are all VM employees have this. They need to ask questions which only the account holder would reasonably know so they can verify that you are actually who you claim to be.
You are quite right though, to be wary and ask the right questions.
on 15-08-2022 10:36
The sender (probably Martin in your case) will have the VM infinity logo prefixed to their name. Only forum team members who are all VM employees have this. They need to ask questions which only the account holder would reasonably know so they can verify that you are actually who you claim to be.
You are quite right though, to be wary and ask the right questions.
on 16-08-2022 11:09
Hey @burkecol,
Welcome to the community and thanks for taking the time to post your issue on the forums.
I can confirm that as @jem101 that is how the process works from here and that is how you would identify a forum team member, you can also check our 'Good Folk to Know' page as all the staff members will be shown here.
Regards,
Steven_L