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sykesk01
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Message 11 of 22
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Re: Getting a Website whitelisted DNS incorrect

Hi Jen,

You can see more detail earlier in the call.

The Issue is really simple virgin DNS servers are returning the wrong IP address for sailwave.com

Still resolving to wrong IP address 62.252.172.241.  Should be 46.32.254.125 

If websafe is turned off it returns the correct IP

If an exception for sailwave.com is added it returns the correct IP address. (this is only a work around for an individual customer)

It's that simple.

This is affecting ALL Virgin media customer and is a known issue in the sailwave community.

Cheers

Keith

 

 

 

 

C:\Users\keith>ipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Users\keith>ping www.sailwave.com

Pinging www.sailwave.com [62.252.172.241] with 32 bytes of data:
Reply from 62.252.172.241: bytes=32 time=23ms TTL=244
Reply from 62.252.172.241: bytes=32 time=25ms TTL=244
Reply from 62.252.172.241: bytes=32 time=20ms TTL=244
Reply from 62.252.172.241: bytes=32 time=21ms TTL=244

Ping statistics for 62.252.172.241:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 25ms, Average = 22ms

 

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Superuser
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Message 12 of 22
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Re: Getting a Website whitelisted DNS incorrect

Sorry @sykesk01 / Jen_A as it is likely I am responsible for this confusion with my initial posts where I mistakenly wrote about website access.

@Jen_A, nslookup sailwave.com confirms the observation made by sykesk01 that Web Safe is blocking access by resolving the address to 62.252.172.241 (know-sspiprxy-vip.network.virginmedia.net). FYI, HTTP / HTTPS traffic is proxied onward by Web Safe to 46.32.254.125 (sailwave.com) but FTP traffic is not; hence the website server is accessible but not the ftp server.

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Forum Team (Retired) Jen_A
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Message 13 of 22
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Re: Getting a Website whitelisted DNS incorrect

Hi sykesk01, 

So sorry. Have been very busy today but have not forgotten you. I shall get this flagged up first thing tomorrow morning (off home now). Promise!


Jen
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sykesk01
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Message 14 of 22
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Re: Getting a Website whitelisted DNS incorrect

Thanks Jen for the update

Keith

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Forum Team (Retired) Jen_A
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Message 15 of 22
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Re: Getting a Website whitelisted DNS incorrect

Hi Keith,

I'm querying this now and shall update as soon as I have some news Smiley Happy

@用心棒 thank you for clarifying the issue.


Jen
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Superuser
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Message 16 of 22
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Re: Getting a Website whitelisted DNS incorrect

even when websafe is proxying the site you can still connect to the FTP directly by the IP address

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sykesk01
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Message 17 of 22
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Re: Getting a Website whitelisted DNS incorrect

I am aware it is possible to connect to the IP address the sailwave app sensibly uses the DNS entry.

Cheers

Keith

 

 

 

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Forum Team (Retired) Jen_A
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Message 18 of 22
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Re: Getting a Website whitelisted DNS incorrect

Hi Keith, I've not heard anything back yet and I'll be off work until 2nd January. I'll check for updates on my return and wish you a merry Xmas in the meantime Smiley Happy 


Jen
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sykesk01
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Message 19 of 22
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Re: Getting a Website whitelisted DNS incorrect

Just a bit more info,

results.sailwave.com has the same issue

Cheers

Keith

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sykesk01
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Message 20 of 22
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Re: Getting a Website whitelisted DNS incorrect

Hi Jen,

Hope you had a good break,   any news.

If there is anything we can do with the DNS set for sailwave to resolve the problem from  our end let me know and I'll contact them.

Cheers

Keith

 

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