Fraudulent account in my name

[ogd1987]

Help, I have been notified that I have had a hard credit search done by virgin media on myself 

Yet I have not now nor have I in the last 8 years had or applied for a virgin media account

This has impacted my credit score heavily and I know that this search has either been done in error or fraud.

Can someone please tell me how this this has happened and how it can be rectified

[用心棒]

Consider raising the matter with the Data Protection Officer by writing to either:

Data Protection Officer
Virgin Media Limited
500 Brook Drive
Green Park
Reading. RG2 6UU

or:

dpo@virginmedia.co.uk

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[ogd1987]

Is this email legit??

fraudpreventionteam-cable@virginmedia.co.uk

[Ayisha_B]

Hi @ogd1987,

Welcome to our Community Forums and thanks for posting. 

I can confirm this is a genuine email address. 

Let me know if you have any other questions.

Thanks