Hi,
I was checking my credit report when I noticed a virgin media account has been opened in my name at an address I have never lived at. The account has been defaulted and is killing my credit score. I have called virgin media numerous times and have also reported it to virgin media fraud team. Over a year later and I am still no further forward. They tell me I need the password for the account to bring up the details (impossible for me to know on an account that I have not set up) or that there is nothing they can do for me and I should raise a dispute with the credit referencencing or fraud team. I have already done both of these options and it is still not resolved. After contacting credit referencencing, they came back to me saying Virgin media confirm the information is correct. I dont know how that is possible as I have never in my life lived at the address on the account or been asked permission to set an account up in my name.
Do virgin media not request proof of id and/or proof of address from their clients? to prevent this from happening in the first place.
I dont know what else I can do to have this problem resolved. I worked so hard to build my credit score to have it ruined by this fraudulent account. PLEASE HELP!!!
