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vanstond
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Fraudsters using team viewer and anyway desk - to verify bank details

To all 

On Wednesday of this week, 15- 12,  received a number of calls from claiming ot be from VM onm 01925 868799, 0208 656 6589 amd 01389 938 6621 

 

Answered one of the them, indian lady waiting to check speed on router , got me to run a config file and appeared a messae I was due a refund £404 . Next step , downloaded teamviwer and anydesk. Then asked to log into internet banking to process refund. 

I was able to cut them off when I realised , teamviwer was them accessing my detauls. 

Scanned , and removed downloads for the day.  But unable to get into my router to reset sadmin passwords and Virgin are impossible to get through 

 

Help please 

 

 

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goslow
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Re: Fraudsters using team viewer and anyway desk - to verify bank details

Refer to two recent topics below with information which may help you regarding the scam attempt

https://community.virginmedia.com/t5/Security-matters/Scam-call-from-Virgin/m-p/4490131

https://community.virginmedia.com/t5/Security-matters/Scammed/m-p/4478447

What is preventing you from logging into the hub?

If you were previously using the hub defaults (and not your own passwords) are you entering the 'Settings password:', not the wi-fi password from the sticker or card on the hub? Default instructions are below.

https://www.virginmedia.com/help/virgin-media-configure-advanced-settings-on-your-hub

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Anonymous
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Re: Fraudsters using team viewer and anyway desk - to verify bank details

nuke your PC. reinstall from clean OS and restore from backup.

Change all details and passwords including bank and any online accounts.

If you had passwords saved they could of downloaded them from your browsers or any other amount of files from your OC.

Assume everything is compromised and NEVER GIVE ANYONE ACCESS TO YOUR PC