Fraud account set up using my details

[Emmaaiston]

Spoiler

I noticed a hard search on my credit score from Virgin on 28th September. I had not applied for credit. 
A payment came out of my bank account on 11th October as a direct debit for Virgin Mobile. I did not create this direct debit. 
I have contacted my bank and they are dealing with getting my money back and adding more security to this account. 
What do I do now? This is a very serious matter. 

[Beth_G · Accepted solution]

Hi Emmaaiston,

Thank you for your post.

I'm very sorry to hear this, I understand this must be quite concerning and we'd like to help. I'm going to send you over a private message so I can take some more details and look into this with you.

Please look out for my message over at the purple envelope.

Kind regards

Beth