Virgin Media Community

[Jacob-1221]

Hi.I took over my fathers account four years ago after he passed away. I’m currently trying to get in touch via the call centre to make some important changes to my package but when I call it’s asking me for a security password. I don’t remember being asked to set one up when I called four years ago and I don’t know my father’s old password. What can I do? Thanks for any help. 

[Emma_C]

Hi Jacon-1221, 

Thanks for your post and welcome to our community.

I do apologise you're having some issues accessing your account at the moment, this isn't good. 

When the account was changed into your name the memorable word should have been reset for you. 

If this hasn't happened we can certainly help from here, I'll just need to pop you a personal message and grab some details. 

I look forward to hearing back from you soon.