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fbertozzo
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Message 11 of 14
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Re: Forgot security password

Dear Kath, I'm also having this problem. I need to contact the customer service because I need to close the contract (moving abroad), but they ask me for this security password I don't remember at all. Can you help?

Thanks
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Serena_C
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Message 12 of 14
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Re: Forgot security password

Hi @fbertozzo

 

Thank you for your post, sorry to hear you are also having a problem getting through to customer support due to not remembering your password.

 

I am going to send you a PM now so that I can pass Secondary DPA on your account and get this sorted out for you. Please look out for the purple notification in the top right corner 🙂

 

Thanks

 

Serena

 

 

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fceek
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Message 13 of 14
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Re: Forgot security password

Hi,

I've also encountered this problem, totally no idea about this security password.

Moving abroad and need this code to cancel my broadband, if someone can send me help on this would be great.
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Travis_M
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Message 14 of 14
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Re: Forgot security password

Hi @fceek

 

Thanks for posting on our community forum!

 

I'm going to private message you now so I can pass through secondary DPA in order for myself to get this sorted for you.

 

Regards

Travis_M
Forum Team



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