Forgot security password

[Hasher]

Good morning,

Yesterday I called you for first time to deal with something, and you ask me for some characters of a security password, which I have never heard about it. The guy tried to send me a form to fill it, but I didn't recieve anything. Then, to deal with that and for futures calls, please I would need to reset that password to avoid that problems in the future.

Thank you.

[fbertozzo]

Dear Kath, I'm also having this problem. I need to contact the customer service because I need to close the contract (moving abroad), but they ask me for this security password I don't remember at all. Can you help?

Thanks

[Serena_C]

Hi @fbertozzo

Thank you for your post, sorry to hear you are also having a problem getting through to customer support due to not remembering your password.

I am going to send you a PM now so that I can pass Secondary DPA on your account and get this sorted out for you. Please look out for the purple notification in the top right corner 🙂

Thanks

Serena

[fceek]

Hi,

I've also encountered this problem, totally no idea about this security password.

Moving abroad and need this code to cancel my broadband, if someone can send me help on this would be great.

[Travis_M]

Hi @fceek

Thanks for posting on our community forum!

I'm going to private message you now so I can pass through secondary DPA in order for myself to get this sorted for you.

Regards

[maurogab]

hi Kath,
can you check your PM?
I have the same issue

[Paulina_Z]

Hi @maurogab,

Welcome to our Community Forums! Thank you for your post, and I'm sorry to hear that you're having some issues with your security password. 

We'll be more than happy to help look into this further for you. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch with you soon to discuss this further.

Thank you. 🙂

[ineedmypassword]

Hi Paulina,

Could You please help me out with the exact same issue?

Thank You

[David_Bn]

Good Morning @ineedmypassword and a very warm welcome to you!

I'd be happy to assist you further.

If you're the account holder I'll attempt to run secondary data protection with you, and then make a change to the memorable word for you

Check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn

[Nova1]

Yea i have forgotten my password aswell and i spoke to virign on the phone and they have not sent out the password to my email 

[newapollo]

Hi @Nova1 

VM don't send it out via email, they use the postal service so it may take 5 to 7 days before you receive it.