Exterior box replacement

[karend2708]

Hi guys

The brown box on the exterior of my house has lost its lid and the cables are now exposed.

How do I get a replacement?

Thanks!

[Tudor]

Call Customer Services on 0345 454 1111/150 if you have a VM landline

[Lee_R]

Hi karend2708 thanks for posting and welcome back to our community.

Sorry to hear that your omnibox lid is in need of replacing.  I would like to help you resolve this issue.  I am going to send you a private message.

Regards

Lee_R

[Lee_R · Accepted solution]

Hi karend2708

Just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee_R

[markvidler18]

the exterior box to mt Virgin broadband has gone, how can I get a replacement? Cable is exposed

[Paulina_Z]

Hi @markvidler18,

Welcome to our Community Forums! Thank you for your first post and I'm sorry that you're experiencing the same issue as the original poster and that your external Omni box cover has fallen off.

I'll be more than happy to assist further. I will send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.

[Paulina_Z]

Hi @markvidler18,

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your damaged Omni box issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.