27-07-2022 19:28 - edited 27-07-2022 19:29
Hello I’ve received emails today for somebody’s account not mine spent 2 hours on the phone trying to resolve this at this point they say there is nothing they can do ! Apparently they don’t have a fraud department or managers working at virgin surely it can’t be difficult to remove a email address!!!!
on 27-07-2022 19:30
How do you know it was from VM?
on 27-07-2022 19:34
Because we got someone else’s order summary in our email
on 27-07-2022 19:45
Welcome to the Community and thank you for posting.
I am very sorry to hear you have received emails for somebody else account, we will be able to help.
I will just need to confirm the details via private message if that's okay? I will pop this over to the purple envelope on the top right of this page now.