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therogansofely
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Email address hacked

Hi all, it appears my email address has been hacked. Is there any way to get this address removed as it is rarely used anymore.

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Forum Team
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Re: Email address hacked

Hi theroansofely, 

 

Welcome to our community forums! 

 

I am sorry you're having some issues with your email account.

 

Can you confirm whether you're still an active media customer?

 

Many thanks, 

Hetty_R
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therogansofely
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Message 3 of 7
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Re: Email address hacked

Hi Hetty, 

Yes, I can confirm that I am still a current active Virgin Media customer.

I'd really appreciate it if you could help me with this and remove this email address from my account.

Once you've done it, I'll add a new email address to my account.

I really hope you are able to help me with this.

Best regards

David Rogan

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MissPasko
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Message 4 of 7
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Re: Email address hacked


@therogansofely wrote:

Yes, I can confirm that I am still a current active Virgin Media customer.

The hacked email address is:

XXXXXX@ntlworld.com

 


This is part of the reason things get hacked - lack of attention to personal security.  You have about 20 minutes left to edit your post, I have asked the moderators to remove the personal details if you miss the window.


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therogansofely
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Re: Email address hacked

Hi Hetty,

😳 Sorry

I've edited as suggested.

David

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therogansofely
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Message 6 of 7
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Re: Email address hacked

As previously mentioned, my email address has been hacked & I would like you to shut down this address as it's not used much.

I'll then open up a new one.

I am a current Virgin Media user.

. I hope to hear from you soon.

Best regards

David

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MissPasko
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Message 7 of 7
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Re: Email address hacked

Good morning David,

If you are an active broadband customer, you need to start taking responsibility for your digital security,  Here is the relevant advice:

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

You should check all your email addresses and all your devices, also run malware software.

If you really want to delete an address, you should be able to do that yourself without any VM employee assistance through the myvirginmedia pages - but not the primary account, only those on the manage accounts tab, known as secondary addresses. Hence the reason for locking down the address from hackers.

new account.png

 


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