on 21-04-2022 18:06
Hi all,
First time posting! Hope you're all well.
My router Hub 3 has been showing an orange light but now it's gone red, and then yesterday I received an email reference : Our reference: VMIS139-DOSPARTICIPANTS-F009710118
We’ve been notified by a third party that a device on your home network has participated in a Denial of Service attack, which is where a computer system sends a large amount of traffic to another computer system or network with the aim of disrupting its connection to the Internet.
I live on my own and have checked all the devices for malware and can't find anything.
I was having horrendous broadband issues and then after speaking to customer services they said I should upgrade my speeds which has seemed to help, and then I get this email.
Thanks for any help!
Answered! Go to Answer
on 21-04-2022 18:28
Re the DOS letter see this post: https://community.virginmedia.com/t5/Security-matters/Email-Letter-received-Malware-Denial-of-Servic...
Re the red light and speed issues on the Hub you should post a separate message about this in the quick start, set up and connection forum.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 21-04-2022 18:28
Re the DOS letter see this post: https://community.virginmedia.com/t5/Security-matters/Email-Letter-received-Malware-Denial-of-Servic...
Re the red light and speed issues on the Hub you should post a separate message about this in the quick start, set up and connection forum.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 22-04-2022 09:43
23-04-2022 12:57 - edited 23-04-2022 13:01
Hi @MrWilsonVBB,
A warm welcome to our Community Forums and thanks for your post.
We're sorry for any alarm we may have caused reference the Denial of Service Letter. A big thanks to Graham for directing you to the post from the Mod Team regarding this.
I note you have not yet created another post on the correct board regarding the issue with your Hub displaying a red light.
Just to double check, is the Hub currently in modem mode? If so then the light will be a magenta colour but can look quite red. This is perfectly normal.
If it's not then please follow the below steps:
If the issue remains, pop back here and let us know. We can then arrange for an engineer to visit and replace the Hub.
Many thanks
on 23-04-2022 16:07
on 24-04-2022 16:21
I will pop you over a private message to confirm some details 🙂
Cheers,
Ryan.
on 23-06-2022 20:30
My router also is showing the red light and I have no internet. I have checked the cables, turned off and on. It starts, tries to connect for a long time, then the solid red light comes on.
Help! Working from home!!!
on 24-06-2022 20:39
Hi Chonk,
Thank you for your post and welcome to our forums 🙂
I am sorry to hear you are having issues with your hub and you are having the red light issue, we will need to get this replaced I will pop you over a PM and we can get this sorted for you.
Zoie