Menu
Reply
  • 2
  • 0
  • 0
Louise64
Joining in
324 Views
Message 1 of 7
Flag for a moderator

Email Hacked

Hi

My son's ntl email has been hacked and the hacker has put his email address in as a recovery password email.  We need help.

Thanks

 

0 Kudos
Reply
  • 870
  • 73
  • 466
MissPasko
Well-informed
306 Views
Message 2 of 7
Flag for a moderator

Re: Email Hacked

Start here:

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

Post back if you need more assistance - describe any problem in more detail, but don't divulge personal information.


~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

If you want to say thanks > click 'Kudos'.
Have we solved your issue? > click 'Mark as Helpful Answer'
  • 2
  • 0
  • 0
Louise64
Joining in
291 Views
Message 3 of 7
Flag for a moderator

Re: Email Hacked

Hi,

we have tried the steps there, I believe he has set his email up as a recovery email so he can still get in I can see that he is re-setting my account passwords for other websites. I have changed my password and security questions and removed other active users on the session but he is still getting back into my account.

0 Kudos
Reply
  • 870
  • 73
  • 466
MissPasko
Well-informed
287 Views
Message 4 of 7
Flag for a moderator
Helpful Answer

Re: Email Hacked

Do the steps on all email addresses associated with your account.  Check the auto-forwarding rules and filters, especially.  Disable the filters temporarily - don't delete them - the proof of who is doing this may be there!.

Do not re-use any old passwords.  Use a fresh clean one - with as many characters as possible.

Also run malware scanning on any devices.


~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

If you want to say thanks > click 'Kudos'.
Have we solved your issue? > click 'Mark as Helpful Answer'
  • 7
  • 0
  • 2
BigLad71
Tuning in
268 Views
Message 5 of 7
Flag for a moderator

Re: Email Hacked

Hi, my Virgin e-mail account has somehow been used to send spam and has been locked as a result. Any of the information I try to enter to change my password (my date of birth, mother's maiden name, account number and area reference, date and amount of last bill) is declared to be 'wrong'. I have tried several times to use the live chat, only to get a message each time about how 'crazy busy' it is and to try again later. Trying to avoid what I fear will be a lengthy and frustrating call to Customer Services ... can anyone help?

Thank you!

0 Kudos
Reply
  • 870
  • 73
  • 466
MissPasko
Well-informed
263 Views
Message 6 of 7
Flag for a moderator

Re: Email Hacked


@BigLad71 wrote:

Hi, my Virgin e-mail account has  ... can anyone help?

Thank you!


Don't take this the wrong way - but please start your own thread so we can assist you more clearly.  That is the proper format in this community.


~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

If you want to say thanks > click 'Kudos'.
Have we solved your issue? > click 'Mark as Helpful Answer'
0 Kudos
Reply
  • 7
  • 0
  • 2
BigLad71
Tuning in
252 Views
Message 7 of 7
Flag for a moderator

Re: Email Hacked

Oops, my bad. Will do!