on 28-04-2022 21:45
Hi whenever I try and access certain websites it gives this error ERR_SSL_PROTOCOL_ERROR I saw a previous member had this issue and it was due to Web Safe being incorrectly being reported as off. This seems to be the same issue can you help?
on 30-04-2022 11:34
Hey @redbull,
Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of your issues with your services, has anything changed since you last posted?
Regards,
Steven_L
on 30-04-2022 13:39
Hi thanks for the response, no nothing has changed. There is no option for me to turn off web search. When I access the app it won’t even let me see my bill.
on 30-04-2022 14:18
Are you able to sign in here https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings using account holder's authentication credentials?
FYI Web Safe | Virgin Media Help
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on 30-04-2022 14:40
Yeah I am able to sign in to that site but there is no web safe option
on 30-04-2022 18:52
When signed in does the highlighted text area (shown below) state Your package or Secondary account?
If the:
on 30-04-2022 19:21
on 30-04-2022 19:58
Consider: