on 09-04-2021 13:04
When I try to access some web sites from my virgin wifi I get a ERR_SSL_PROTOCOL_ERROR
If I visit my dad house I can access the websites via the same devises, so its not a google chrome thing.
It is across all devises mac, windows and phones.
I've disabled the web safe options.
What else could it be?
Answered! Go to Answer
on 09-04-2021 18:19
From what is described it is likely Web Safe is incorrectly being reported as off. To confirm if this is the case try:
nslookup nordvpn.com
If it resolves to an IP Address of 81.99.162.48 then Web Safe is still on; should that be the case post back here to have the issue flagged to the forum team.
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on 09-04-2021 16:53
on 09-04-2021 18:19
From what is described it is likely Web Safe is incorrectly being reported as off. To confirm if this is the case try:
nslookup nordvpn.com
If it resolves to an IP Address of 81.99.162.48 then Web Safe is still on; should that be the case post back here to have the issue flagged to the forum team.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 09-04-2021 22:10
That is fairly rubbish that Virgin Media block one of major VPN providers in the world with no legitimate reason. And I don't consider using a DNS sinkhole for 'web safe' legitimate. Given not all VPN providers are blocked it appears to be random and poorly programmed (but given their non-existent security practices for user's online accounts where we are forced to use insecure passwords that can easily be broken I'm not surprised).
14-04-2021 12:43 - edited 14-04-2021 12:44
Hi, I've just checked and that is the case.
on 14-04-2021 12:49
Hello @rab2010,
Welcome to the community page, thank you for posting on here.
I am sorry about the issues you are having so far, I can see that you have received the answer already.
Are you still looking for help with this?
Look forward to hearing from you.
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on 14-04-2021 14:49
Hi, unfortunately it seem the web safe is still on, can you turn it off?
on 14-04-2021 15:05
Hello @rab2010,
Thank you for your response.
I would love to help you with this, I will send you a private message so I can access your account.
Look forward to hearing back from you soon.
New around here? To find out more about the Community check out our Getting Started guide