Can any1 please advise best cause of action I recieved an outbound call from virgin no dpa confirmed went straight into details on my account disclosing everything, I’ve called back twice to register a complaint both managers have refused to log the complaint and in their words advised me that no data protection questions need to be asked on an outbound call to customers
I'm going to ask that the @ModTeam take a look at this. While certainly I'd consider voicing my concerns to the ICO as well, Virgin Media do need to investigate from their end.
I don't work for Virgin Media, but certainly when I've had calls from them, they've usually confirmed who I am, Although personally I think they need to consider ordering their questions better. I know also that other customers are asked DPA questions when Virgin makes outbound sales calls, as a number of threads have been made here discussing them.
So to hear that a "manager", and I'm going to use the inverted comma's just in case it wasn't actually a manager you spoke to, is advising that they don't need to do DPA checks would be extremely disturbing.
Edit: Make that two managers, not one.
Only use Helpful answer if your problems been solved.