on 19-06-2022 21:44
Do support on the forum ask for credit card details?
on 19-06-2022 21:48
VM forum team might ask for partial bank details via pm for verification.
on 19-06-2022 22:21
on 19-06-2022 22:59
I don't know the full details but you did say you had been hacked in an early thread so I think it would be responsible of the VM forum team to fully satisfy themselves that they are corresponding with the real customer.
on 20-06-2022 08:16
Hi BMWCHUBB,
Thank you for your post. I have taken a look and I can confirm you have spoken with another Moderator.
As Cardiffman281 has advised, we can ask for some details if it relates to passing data protection.
If you would like us to confirm the user that is asking for the card details is a moderator. You can provide their name here for us to check.
I can see from the messages with my colleague they have advised on how to proceed to get further assistance.
I would advise following that information is the best way to proceed.
^Martin
on 20-06-2022 12:06
Well its 5 days now since i contacted support and nothings been done?
All i want is access to the account so i can update passwords.
All email addresses are changed so i only have access to secondary account?
on 21-06-2022 12:58
Hi BMWCHUBB,
Apologies that this has not been resolved for you. To advise we do not respond to any private messages that have not been firstly invited to join us in a private conversation.
I can see that you have been in private conversation with an agent last week where you they gave you information regarding account security and what was needed to process your request.
This would be what I would also advise. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).
on 21-06-2022 13:15
If your here to help!
Then can you tell me if its being resolved?
on 21-06-2022 20:29
When me and the wife try to login to main account both of us are
How do we fix this?
on 22-06-2022 20:34
Hi BMWCHUBB,
As preciously advised, we would be happy to help but we would need to go through security first via private message.
My colleague has been in touch via message to discuss this, and to confirm what next steps you need to take.
Alex_Rm