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Child safe not working

Joining in

Can somebody help?

I have child safe turned on but it’s not filtering inappropriate content which is part of the default settings or any specific sites added.

what can be done to resolve this?



Forum Team
Forum Team

Hi @Jwcdad76 

Welcome to the community forums 

Sorry to hear of your concerns with the Child safe feature. 

Do you get the same access on different browsers or devices at all?

Can you let me know what gambling sites are accessible whilst you have child safe on please and we'll attempt a check at our side.

Here to help 🙂
Virgin Media Forums Agent

Thanks for the reply.

It looks like the google browser on our laptop is fine - although the sites being blocked don’t have the message that I thought would appear when trying to access them.

The issues appears to be with our apple devices and the safari browsers.


Hi @Jwcdad76 

Thanks for the update on this. Is this Apple mobile devices connected to the WiFi or the internet data provided to you through your phone Carrier, or via other Apple devices, such as Macbooks?

If you have any screenshots of this we would appreciate them.