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Child safe - not blocking unsuitable websites

Ilgattone
Joining in

Hi There, I have noticed that many people are complaining regarding the child safe options, Well yes it's already more that a week that this option is not blocking any unsuitable website anymore. Could someone please advise what the problem is?

Thanks 

 

 

[MOD EDIT: Subject title changed for clarity]

4 REPLIES 4

Tudor
Very Insightful Person
Very Insightful Person

Cloudflare DNS servers 1.1.1.3 & 1.0.0.3 provide services like websafe/childsafe.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Carley_S
Forum Team
Forum Team

Hi @Ilgattone 

Welcome to the community forums

Sorry to hear that your child safe is not blocking unsuitable websites. 

I can see on the system that you contacted us yesterday regarding this and that actions were taken to ensure that the web safe settings were correct and applied. 

Are some websites that weren't accessible more than a week ago, now accessible? Is this the same on multiple browsers? 
 

Do you notice that these unsuitable websites are accessible on more than a signal device? 

If only accessible on one devices, such as a laptop/PC. Have you recently downloaded any other security software or know if any changes to you browser security settings have been changed?

Here to help 🙂
Virgin Media Forums Agent
Carley

Ilgattone
Joining in

Hi Lisa, 

I have checked in 3 different devices and they all allow to view pornogrpahy, This was working until few weeks ago, but now it seems that even if the filter are on unsuitable website can still be viewed. I have trying on Google browser,  and chrome and  on both I can access pornogrpahy. I believe the problem is from your end. Please advise

Thanks 

Thanks for coming back to us Ilgattone. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L