Child safe has stopped working, how to resolve?

[Jayp]

Any idea how to get child safe to work. System says it's all turned on but adult content still is available. I have  11 and 12 years in the house. Regards

[用心棒]

From the device on which Child Safe appears not to be working can you confirm it is using Virgin Media's DNS; this is required for Child Safe to work. To do this confirm the AS Name value shown here https://1.1.1.1/help is Virgin Media?

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