Child Safe switched OFF but blocking sites

[Los1709]

My child safe options are switched off. I have confirmed this via phone call with virgin media. I have tried switching them on and then off multiple times. Despite this, Certain websites are still being blocked with the virgin media message that my child safe options are blocking the site. Please help me disable this function, I have seen multiple posts but they seem to handle it via direct message between the enquirer and virgin media.

[用心棒]

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[Steven_L]

Hey @Los1709,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L

[Riddy]

Mine is doing exactly the same. Could mine also be looked into?

[Los1709]

To give you a frame of time for expectations, I'm still in the process of having this solved.

[Martin_N]

Hi Riddy,

Thank you for your post. I'm very sorry to hear about the issue you're having with Child Safe service. 

To confirm, what device have you tried this on?

^Martin

[Los1709]

This problem is occuring in any web browser on windows 10, android mobile, and Apple iPad.

[Lee_R]

Hi @Los1709, thanks for getting back to us.  

I am sorry to hear you're still having issues accessing certain websites.  Just to clarify, are you able to access these sites when on mobile web only?

Regards

Lee_R

[Riddy]

Android, iPhone and Chrome windows 11

[Los1709]

I can access the sites on my data plan through Vodafone, yes. Not when connected to the virgin media wifi.