cancel
Showing results for 
Search instead for 
Did you mean: 

Child Safe switched OFF but blocking sites

Los1709
Tuning in

My child safe options are switched off. I have confirmed this via phone call with virgin media. I have tried switching them on and then off multiple times. Despite this, Certain websites are still being blocked with the virgin media message that my child safe options are blocking the site. Please help me disable this function, I have seen multiple posts but they seem to handle it via direct message between the enquirer and virgin media.

32 REPLIES 32

@Tom_W1 I have changed my email now but the problem remains.

I've sorted this now. Because I am a returning customer I had to register again for a new account.

Hi @miniotaur thanks for your follow-up message, that's great news!

We appreciate you posting this here too, this may help other people in your position.

Any further issues, please don't hesitate to let us know.

Many thanks

Tom_W