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Very Insightful Person
Very Insightful Person
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Message 1 of 9
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Child Safe is On but no Categories shown nor blocked

Child Safe is On but no Categories shown nor blocked, see below:
2019-02-13.jpeg

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Very Insightful Person
Very Insightful Person
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Message 2 of 9
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Re: Child Safe is On but no Categories shown nor blocked

@ModTeam, is the Set time tab a new feature and why were my previous Categories wiped / reset?

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shanematthews
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Message 3 of 9
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Re: Child Safe is On but no Categories shown nor blocked

To be fair the websafe feature really isn't worth the paper it isn't written on, its easily bypassed just be using googles free DNS server instead of the VM one, and that can be set on each device that connects to your network so i wouldn't really rely on it to do much

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Very Insightful Person
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Message 4 of 9
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Re: Child Safe is On but no Categories shown nor blocked

Shh… politicians will hear and want legislation to ban DNS

Only touch  Web Safe when troubleshooting posts here otherwise I stay well clear of it.

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Forum Team
Forum Team
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Message 5 of 9
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Re: Child Safe is On but no Categories shown nor blocked

Hi there

 

Thank you for posting on our community forum pages.

 

We are sorry to hear that you have had issues when using this feature.

 

Has there been any improvement since your last post at all?

David_Pn
Forum Team

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Very Insightful Person
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Message 6 of 9
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Re: Child Safe is On but no Categories shown nor blocked

Categories reappeared but reset, i.e. lost previous settings. Was there an update to Web Safe (specifically Child Safe)? 

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Forum Team
Forum Team
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Message 7 of 9
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Re: Child Safe is On but no Categories shown nor blocked

Our team were aware of an issue with the feature last week and this was raised in order to resolve as soon as possible.

 

We are sorry for any inconvenience which was caused by this. 

David_Pn
Forum Team

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Very Insightful Person
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Message 8 of 9
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Re: Child Safe is On but no Categories shown nor blocked

Were Categories restored by the resolution? if not then you may want to warn customers who rely on this feature of the need to reapply their custom Categories settings.

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Forum Team
Forum Team
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Message 9 of 9
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Re: Child Safe is On but no Categories shown nor blocked

We value your feedback and apologise for any disruption and inconvenience caused 

David_Pn
Forum Team

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