on 23-11-2020 15:35
I need to change the contact mobile number that Virgin hold for my account, but can't see how to do this online? Any suggestions that don't involve being on hold for 90 minutes to talk to someone?
on 28-11-2020 15:52
Thanks for the post BigAl42 and welcome to our community.
Can we please confirm if you've been able to change this since your post?
It should be on your online account under your personal information section.
Thanks, Emily.
on 29-11-2020 09:47
No, that option doesn’t exist. I can change name, email, user name, password and security question but not my contact number. Reading other posts I’m not the first person to have this problem...
on 29-11-2020 09:50
Thanks for confirming, I'll pop you over a private message to pass security and update this.
Thanks, Emily.
on 30-11-2020 19:09
Haven’t received your pm yet?
on 09-12-2020 09:17
My apologies @BigAl42
I'll send this now for you
Kind regards,
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on 11-10-2021 10:26
I also cannot see where to change my contact phone number. I had it changed via the live chat but this is painfully slow.
I would like to know how to do it myself.
The option isn't visible in my preferences.
on 12-10-2021 14:26
Hello @Tonyr2,
I am sorry you are unable to see how to change this.
If you log into your mobile account and go to 'my profile' there should be an option for you to update the contact details.
Let me know how you get on.
Many thanks,
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